Data Deletion Request
You can request deletion of your Prismical account and all data associated with it at any time. This page explains what we store and how to request deletion.
What data does Prismical store?
For accounts on the hosted version, Prismical stores:
- Account data — your email address and user ID, used to authenticate your account
- Meeting transcriptions and summaries — the text generated from audio you choose to record, stored in your account
- Usage, diagnostic, and crash data — collected via PostHog for usage tracking, abuse prevention, and service improvement
With an on-device transcription model, audio is processed on your machine and does not reach our servers. Cloud transcription audio is temporarily stored for finalization and recovery, including when you use your own API key. Audio chunks are eligible for automatic deletion after two days, and assembled audio after seven days; lifecycle deletion is asynchronous. Deleting a recording does not immediately erase its temporary server audio; that audio remains subject to lifecycle cleanup. See the privacy policy for details. Meeting video is not recorded or stored.
How to request data deletion
To request deletion of all data associated with your account, send an email to help@prismical.ai with the following:
- Subject line: Data Deletion Request
- Send from: the email address registered with your Prismical account (for verification purposes)
What happens next
Once we receive your request, we will delete all account data, transcriptions, summaries, and associated analytics data from our servers within 30 days. You will receive a confirmation email when the deletion is complete.
If you have any questions, contact us at help@prismical.ai.
See our full Privacy Policy for more details on how we handle your data.