Privacy & Security
Where your audio and notes are processed, what stays on your device, and what Prismical can and cannot see.
Prismical can run entirely on your own machine, or use our cloud. Which one you get depends on where you're running it and which model you pick — so this page starts there, because everything else follows from it.
Where Your Audio Is Processed
There are three paths audio can take. You choose which by choosing a transcription model in AI models.
| Path | Where audio goes | Available on |
|---|---|---|
| On-device model | Nowhere — it is transcribed on your own machine | Desktop |
| Prismical Cloud | Our transcription provider and temporary server storage | Every platform |
| Your own key | Your provider, billed to your account, and temporary server storage | Premium |
Temporary audio storage
Cloud and BYOK audio use temporary server storage to retry failed processing and identify speakers. The audio is then discarded.
No Bot Joins Your Meeting
Prismical captures audio from your computer directly. Nothing joins your call as a participant, nothing appears in the attendee list, and no meeting platform is integrated with or notified.
Live recording captures audio, not video. If you import an MP4, Prismical transcribes its audio and doesn't analyze the pictures.
Tell people you're recording
Because there's no bot in the attendee list, nobody else in the meeting has a visual cue that it's being transcribed. Many jurisdictions require consent from everyone before recording audio. Check your local laws and your company's policy — being invisible to the platform doesn't make you exempt from them.
Where Your Notes Are Stored
A separate question from audio, with a different answer.
The desktop app keeps a local database on your machine and works fully offline. Sign in and your notes also sync to your Prismical account, which is what makes a note readable across your devices. The web and mobile apps are cloud-backed by design; mobile keeps a local copy so it works offline and syncs when you reconnect. See Sync.
Without an account, nothing is shared at all — but you also give up the cloud models and syncing across your devices. Once you're signed in, your notes and transcripts sync to your account whichever transcription model you picked; only the audio is governed by the choice above.
Open Source
The desktop app is MIT licensed, and every line is public and auditable at github.com/amicalhq/prismical. Contributions and security reports are welcome.
Telemetry
Prismical collects anonymous usage analytics to catch crashes and understand which features get used.
Note contents, transcripts, and audio are never sent as telemetry.
On desktop, Settings → Advanced holds the diagnostics you may be asked for in a bug report — you can export the local log file from there.
Compliance
Enterprise
SOC 2 and HIPAA compliance, SSO/SAML, bring-your-own-cloud, and private model hosting are Enterprise features.
See what each plan includes.Technical properties are not the same thing as a compliance certification, and they aren't something to rely on if your obligations require a signed agreement. If you're evaluating Prismical against a regulatory requirement, talk to us rather than inferring coverage from how the product is built.
Deleting Your Data
You can remove notes, transcripts, and recordings from your account at any time.
You can also delete your whole account from Settings → Account; it asks you to type your email to confirm. See Export data.