Privacy & Security
Where your audio and notes are processed, what stays on your device, and what Prismical can and cannot see.
Prismical can run entirely on your own machine, or use our cloud. Which one you get depends on where you're running it and which model you pick — so this page starts there, because everything else follows from it.
Where Your Audio Is Processed
There are two paths audio can take. You choose which by choosing a transcription model in AI models.
| Path | Where audio goes | Available on |
|---|---|---|
| Prismical Cloud | Our transcription provider, then discarded | Every platform |
| Your own key (BYOK) | Your provider, billed to your account | Premium |
Your audio is never stored
On either path, audio is transcribed as it arrives and then dropped. It's never written to a file, never put in a bucket, and never kept after the words come back. The transcript is the only thing that survives.
While a recording is running, the audio sits in a working file on your own device so that a crash or a dropped connection doesn't lose it. Once it's transcribed, that file is deleted. See Record a note.
No Bot Joins Your Meeting
Prismical captures audio from your computer directly. Nothing joins your call as a participant, nothing appears in the attendee list, and no meeting platform is integrated with or notified.
Prismical only ever handles audio. No video is captured, recorded, or stored.
Tell people you're recording
Because there's no bot in the attendee list, nobody else in the meeting has a visual cue that it's being transcribed. Many jurisdictions require consent from everyone before recording audio. Check your local laws and your company's policy — being invisible to the platform doesn't make you exempt from them.
Where Your Notes Are Stored
A separate question from audio, with a different answer.
The desktop app keeps a local database on your machine and works fully offline. Sign in and your notes also sync to your Prismical account, which is what makes a note readable across your devices. The web and mobile apps are cloud-backed by design; mobile keeps a local copy so it works offline and syncs when you reconnect. See Sync & offline.
Open Source
The desktop app is MIT licensed, and every line is public and auditable at github.com/amicalhq/prismical. Contributions and security reports are welcome.
Telemetry
Prismical collects anonymous usage analytics to catch crashes and understand which features get used.
Note contents, transcripts, and audio are never sent as telemetry.
On desktop, Settings → Advanced holds the diagnostics you may be asked for in a bug report — you can export the local log file from there.
Compliance
Enterprise
SOC 2 and HIPAA compliance, SSO/SAML, bring-your-own-cloud, and private model hosting are Enterprise features.
See what each plan includes.Technical properties like "audio is never stored" are not the same thing as a compliance certification, and they aren't something to rely on if your obligations require a signed agreement. If you're evaluating Prismical against a regulatory requirement, talk to us rather than inferring coverage from how the product is built.
Deleting Your Data
Delete any note, transcript, or recording at any time and it's gone — Prismical imposes no retention period of its own.
You can also delete your whole account from Settings → Account; it asks you to type your email to confirm. See Data, storage & export.